"What makes you loyal to one person besides just good customer service?"
Besides good customer service I think developing a friendship with your client is ideal, but not always possible. In an ideal world, we should only do business with people we like and respect.
In my line of work, I am a personal trainer at Equinox, it is all about connecting to my clients' emotional wants, fulfilling their logical needs, and making sure I can offer the best deal possible. I am not always successful and when I tell potential prospects this truth many of them trust me more and would try out my service to see if I can benefit them. Some of them have turned out to be long time clients. Thank Goodness for me.
Maybe "Loyalty" is about sharing the same paradigm??? I guess as professionals we need to create a view that we can share with our clients. Don't friends share the same view?
"How many people would work with their broker again and why or why not?"
I never worked with a broker, but I would imagine if a broker care more making money from me than helping me, then I wouldn't work him or her ever again.
1 comment:
Patty,
You asked some great questions!
"What makes you loyal to one person besides just good customer service?"
Besides good customer service I think developing a friendship with your client is ideal, but not always possible. In an ideal world, we should only do business with people we like and respect.
In my line of work, I am a personal trainer at Equinox, it is all about connecting to my clients' emotional wants, fulfilling their logical needs, and making sure I can offer the best deal possible. I am not always successful and when I tell potential prospects this truth many of them trust me more and would try out my service to see if I can benefit them. Some of them have turned out to be long time clients. Thank Goodness for me.
Maybe "Loyalty" is about sharing the same paradigm??? I guess as professionals we need to create a view that we can share with our clients. Don't friends share the same view?
"How many people would work with their broker again and why or why not?"
I never worked with a broker, but I would imagine if a broker care more making money from me than helping me, then I wouldn't work him or her ever again.
What are your answers to these questions, Patty?
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